Shipping

FENDLEIGH LAURELLE SHIPPING & FULFILLMENT POLICY

At Fendleigh Laurelle, every order is prepared with intention, care, and a commitment to delivering a luxe experience from the moment you click “purchase” to the moment your package arrives.

ORDER PROCESSING

All orders are processed within 1–5 business days (Monday–Friday).
Orders are not processed, shipped, or delivered on weekends or holidays.
During high-volume periods (launches, promotions, holidays), processing times may be slightly extended.

SHIPPING TIME & DELIVERY

Shipping time varies based on the shipping method selected at checkout.
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.
Please allow the carrier time to update tracking information after dispatch.

ADDRESS ACCURACY

Customers are responsible for entering the correct shipping address at checkout.
We cannot modify or change addresses once an order has been placed.
Orders shipped to incorrectly entered addresses are not eligible for replacement or refund.

LOST, STOLEN, OR DAMAGED PACKAGES

Once your package has been handed off to the shipping carrier, Fendleigh Laurelle is no longer responsible for:
- Lost packages
- Stolen deliveries
- Damages that occur during transit
If an issue arises, please contact the shipping carrier directly using your tracking number.

DELIVERY ISSUES

If your tracking shows “delivered” but you have not received your package, we recommend:
- Checking with neighbors or your household
- Contacting your shipping carrier
We are unable to replace or refund packages marked as delivered.

RETURN POLICY

Unfortunately, we currently do not accept any returns or exchanges. Our shipping department triple checks every product and carefully packs each order to ensure you receive it in pristine condition. We are not responsible for orders damaged by shipping carriers.
All sales are final. We don't offer refunds.

ORDER CHANGES & CANCELLATIONS

Once an order is placed, it is final and cannot be canceled.
Please review your order carefully before completing your purchase.

PRE-ORDER ITEMS (IF APPLICABLE)

If your order includes a pre-order item, your entire order will ship once the item becomes available.
Estimated ship times for pre-orders will be clearly stated on the product page.

LUXURY EXPERIENCE NOTE

Every Fendleigh Laurelle piece is packaged to reflect the elevated, intentional experience our brand embodies. Processing time allows us to ensure your order arrives exactly how it should—refined, polished, and worthy of The Clique.